IT Administrator
Job Description
Maintain office and project IT infrastructure across desktops, servers, networks, and security systems. Support employees on-site in Pune, keep systems reliable and secure, and coordinate vendors and maintenance across company locations as required.
Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, printers, and approved software; resolve employee IT issues promptly
- Administer Windows and Ubuntu/Linux systems, user accounts, permissions, shared folders, and server services
- Manage employee onboarding and offboarding, official email access, and authorised IT access; maintain support records
- Maintain LAN, Wi-Fi, switches, routers, firewalls, and VPN access; diagnose connectivity issues
- Support Sophos firewall administration, network segmentation, and secure remote access under approved procedures
- Coordinate internet and network service issues with vendors; support CCTV/NVR connectivity and recording checks
- Monitor physical access control systems, including biometric/card readers and door controllers; manage approved access changes and logs
- Monitor NAS storage and backups, investigate failed jobs, and carry out periodic restoration checks
- Apply approved operating-system patches, software updates, and endpoint protection; escalate security incidents
- Support on-premises servers and monitoring tools; check system availability, storage capacity, and service health
- Monitor UPS health, alarms, and battery condition; coordinate preventive maintenance and battery replacement with vendors
- Check AC operation and room temperature in server and IT equipment areas; report and follow up cooling issues with Maintenance
- Maintain asset IDs, serial numbers, allocation, software licences, warranty, and service records
- Maintain SOPs, network diagrams, and configuration records; support ISO 27001 and ISO 9001 audits with IT evidence
Candidate Requirements
- Diploma / degree in IT, Computer Science, Computer Engineering, Electronics, or a related field, with 2-3 years of relevant IT administration or technical support experience
- Hands-on Windows and Ubuntu/Linux administration, desktop troubleshooting, and basic server support
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switches, Wi-Fi, firewalls, and VPNs
- Practical understanding of NAS storage, backup monitoring, restoration, and access permissions
- Basic knowledge of UPS operation, battery health monitoring, and preventive maintenance
- Knowledge of endpoint security, patch management, software licensing, and IT asset records
- Good communication, documentation, troubleshooting, and vendor coordination skills
- Ability to prioritise support requests, work independently, and travel between company locations when required
Good to Have
- Experience with Sophos firewalls, Synology NAS, and CCTV/NVR systems
- Experience coordinating UPS servicing and battery replacement; familiarity with biometric/card access control systems
- Exposure to Active Directory, Windows Server, and virtualisation
- Familiarity with ISO 27001 controls, IT SOPs, and audit documentation
- Basic knowledge of Docker, Jenkins, Git, OpenProject, and infrastructure monitoring
- Basic Bash / PowerShell scripting; relevant networking or system administration certifications
Knowledge Requirement
- Windows / Ubuntu / Linux Administration
- Desktop Support / Hardware Troubleshooting / Server Support
- LAN / Wi-Fi / TCP/IP / DNS / DHCP / VLAN / Routing
- Firewall / VPN / Endpoint Security / Patch Management
- NAS / Backup / Restore
- IT Asset Management / Software Licensing
- CCTV / NVR / Vendor Coordination
- UPS Monitoring / Battery Health Checks / Preventive Maintenance
- Physical Access Control / Biometric Readers / Access Logs
- IT Documentation / SOPs / Network Diagrams